General Return Policy  
     
  No parts may be returned without our prior permission.   

All returns must be accompanied by the invoice number on which they were purchased.  

Freight and phone calls will not be refunded.  

Parts must be returned in their original packaging in new and resellable condition. 

Parts will be designated as either "Stock" or "Special Order Parts" based on our Marketing Research and past Sales History.   Once an order is classified as Stock or SPO , the classification will not be changed.  We reserve all rights to make this determination.

 

  
  Returned  Stock Items  
  Stock items will be accepted for up to 30 days with no handling charge. 

Stock items returned 30 - 45 days of invoice date will be charged a 10% handling fee.  

Stock items will not be accepted after 45 days. 

  
     
  Special Ordered Parts  
     
Special Ordered Parts will be charged a handling charge as follows:  

SPO Purchases returned within 10 days from Invoice Date (*) will be credited at 90% of the original invoice less freight.  

SPO purchases returned 10 - 20 days from Invoice Date (*) will be credited at 80% of the original invoice less freight.  

Any SPO Purchases returned after 20 days from Invoice Date (*) will be 
taken on consignment and held until our next OEM / Vendor Return.  

Credit will not be issued until until the part has been returned to the OEM and we have been issued credit by the OEM / Vendor.  Customers will be given credit  based upon actual credit received from OEM/Vendor, partial or otherwise, less shipping charges.

(*) Invoice Date will be defined as the date the part arrives.   

 
Electrical Components

 
Electrical components will only be accepted if they are in their original unopened packaging. 

 
Core Return Policy

 

All core returns must pass vendors core acceptance policies for full credit. 

All cores should be returned within 15 days of purchase for full credit.  

Cores returned from 15 - 45 days will be credited at 90% of the originally invoiced amount.  

Cores returned from 45 - 90 days will be credited at half of the originally invoiced amount.  

Cores over 90 days will not be accepted. 

 
     
  Warranty Disclaimer Limitation of Liability  
     
  The following disclaimer applies to Shrevport Mack Sales, Inc. and Louisiana Kenworth of Shreveport.  
     
  Shreveport Mack Sales, Inc.,  hereby expressly disclaims any warranties whatsoever, express, and implied, including warranties of merchantability of fitness for purpose.    
     
  Shreveport Mack Sales, Inc. does however assign and pass to purchaser any and all warranties given by the manufacturer of the goods purchased to the extent permitted by such manufacturer.    
     
 

In no event shall Shreveport Mack Sales, Inc. be liable for any indirect, special, or consequential damages, loss of anticipated profits, or other economic or physical loss.